Le Mas Mellou

Terms & Conditions of Sales

Article 1. Purpose: This contract is reserved for the exclusive use of vacation rentals approved Bed and Breakfast (Chambres d'hôtes), rooms and holiday rents (Gîtes) by Clévacances  and only French law is applicable to the contract.

Article 2. General provisions: No modification (erasure, overload, ...) will be accepted in the drafting of the contract without the agreement of both parties.
The owner agrees not to disclose to any third party information of any kind whatsoever, on any medium whatsoever, that the tenant may have had to give him when performing this contract.
These latter provisions are however not applicable with regard to requests for information which would be made by the administrations and / or the Courts.

Article 3. Conclusion of the contract and payment: The reservation becomes effective as soon as the tenant has returned to the owner a copy of this signed contract, accompanied by the amount of the deposit of the stay, before the date indicated on the contract. This deposit is equal to 25% of the total amount of the stay, with a minimum of one night at the full rate per room selected. The balance of the rent must be paid no later than the day of arrival.
Charges not included in the rent must be paid at the end of the stay.
The prices are inclusive of all taxes, the tourist tax is extra.
In the event of payment by bank transfer or credit card, the exchange costs and all bank charges are the responsibility of the customer.

Article 4. Security deposit: The tenant pays a security deposit on arrival. It will be returned within a maximum period of 15 days from the departure of the tenant, after deduction by the owner of the amounts payable by the tenant for the purpose of restoring the premises. The amount of these deductions must be duly justified by the owner on the basis of the contradictory inventory of fixtures, bailiff's report, estimate, invoices ... If the security deposit is insufficient, the tenant agrees to complete the sum based on the supporting documents provided by the owner. This guarantee cannot in any case be affected or considered as participation in the payment of the rent.

Article 5. Duration: The tenant must vacate the premises at the time provided for in the contract or at a time convenient to the owner, after inventory. The tenant cannot under any circumstances claim any right to remain in the premises at the end of the rental period initially provided for in the contract, unless the owner agrees.

Article 6. Use of the premises: The owner will provide the accommodation in accordance with the description he has made of it and will keep it in a condition to serve. The tenant will enjoy the rental in a peaceful manner and make good use of it, in accordance with the destination of the premises. The rented premises are used for temporary accommodation or vacation, excluding any professional activity of any kind (maximum 3 months).
When he leaves, the tenant agrees to make the rental as clean as he found it on arrival. All repairs of any importance, made necessary by the negligence of the tenant during the rental, will be at his expense.
The rental can in no case benefit third parties, without the prior agreement of the owner. Subletting is prohibited to the lessee, even free of charge, under penalty of termination of the contract; the full amount of rent remaining acquired or due to the owner.
The installation of tents or the parking of caravans on the grounds of the rented property is prohibited, unless the owner has previously agreed.
The number of tenants cannot be greater than the maximum reception capacity indicated in the catalog or the descriptive report. Exceptionally and subject to the owner's agreement, this rule may be waived. In this case, the owner will be entitled to receive a price increase which must be communicated to the tenant beforehand and recorded on the rental contract.

Article 7. Reception of animals: If the owner accepts the reception of domestic animals, the tenant must specify him the animals which accompany him and obtain his agreement. The front of the contract specifies the pricing conditions for receiving these animals. An internal regulation defined by the owner can specify the terms of reception of these animals.

Article 8. Inventory: The contradictory inventory and inventory of furniture and various equipment is made at the start and at the end of the stay by the owner or his duly authorized representative with written authority and the tenant. If it is impossible to carry out the inventory upon arrival, the tenant will have 72 hours to check the inventory displayed and report to the owner the anomalies noted (concerning stays of duration less than or equal to 4 days, the 72-hour period is reduced to 24 hours). After this period, the rented goods will be considered free of damage at the entry of the tenant. A contradictory inventory of fixtures must be established. The tenant accepts that this inventory can be carried out either with the owner or his agent. If the owner or his agent finds damage, he must inform the tenant within a week.

Article 9. Cancellation conditions:
Any termination of this contract must be sent by registered mail with acknowledgment of receipt, the date of receipt being authentic or by email with acknowledgment of receipt, the date of receipt being authentic.
a) Termination on the initiative of the tenant
In case of cancellation by the tenant before arrival on the premises, the deposit remains with the owner, and the balance of the amount of the stay is fully due by the tenant.
If the tenant does not appear before 7 p.m. on the date of arrival indicated on the contract, this contract is canceled and the owner can dispose of his rental. The deposit also remains with the owner who can request payment of the balance of the rental.
b) Termination on the initiative of the owner
In case of cancellation by the owner, he must inform the tenant by registered letter with acknowledgment of receipt or by email with acknowledgment of receipt. The latter will immediately pay the tenant all of the sums paid. Except in cases of "force majeure", the tenant may request damages or compensation for non-pecuniary damage and financial loss suffered in an amount at least equal to the penalty he would have borne if the cancellation had occurred done on this date.
c) In the event of termination during the contract
When the termination of the contract by the owner occurs during the rental period, it must be duly justified (failure to pay the rent, bad check issued by the tenant, proven deterioration of the rented premises, complaints from the neighborhood, etc.). This termination, which occurs by registered mail with acknowledgment of receipt, results in the departure of the tenant within two days of the date of receipt of the letter notifying him of this decision. In this case, whatever the cause of termination, the full amount of the rent remains with the owner. The owner reserves the right to keep the amount of the deposit under the conditions specified in the paragraph "deposit".

Article 10. Interruption of the stay: In the event of an early interruption of the stay by the tenant, and if the responsibility of the owner is not called into question, there will be no refund, except for the security deposit.

Article 11. Arrival: The client must present himself on the day indicated in the contract and at the times mentioned, in between 5pm and 7pm. In the event of late or delayed arrival, the customer must notify the owner in order to avoid the application of article 9.a).
We recommend that you confirm your arrival time the day before and provide us with a contact mobile phone number when booking.

Article 12. Payment of the balance and tourist tax: The balance is payable on arrival at the owner. Consumption and additional services not mentioned on the contract will be payable to the owner at the end of the stay. The tourist tax is a local tax which the customer must pay to the owner who then transfers it to the Treasury. The latter is not included in the room price and is calculated per day and per adult person and child over 13.

Article 13. Insurance: The tenant is required to insure the rented premises. He must check whether his main housing contract provides for the vacation extension (vacation rental). In the contrary hypothesis, he must intervene with his insurance company and ask him for the extension of the guarantee or else take out a specific contract, under the "vacation" clause. An insurance certificate will be required upon entering the premises.

Article 14. Disputes: Any complaint must be sent as soon as possible to the Clévacances approved branch, which will intervene to promote the amicable settlement of disputes:
- if the contract has been signed by the owner and the tenant,
- if the complaint is made within the first three days after arrival, for any dispute concerning the inventory or description, - at the end of the stay for all other disputes.
For all disputes arising from the execution or termination of this contract, only the Courts of jurisdiction of the place of the building subject to rental are competent.
In accordance with article L. 612.1 of the Consumer Code, you can use the MEDICYS mediation service for free, which we report:
- electronically: www.medicys.fr
- or by post: MEDICYS - 73, bd. de Clichy - 75009 PARIS